Terms & Conditions

Article 1. Definitions and parties

Who is who in these terms.

• Contractor / we / us: Voidtech Solutions OÜ, a private limited company (osaühing) under Estonian law, trading under the brand name VoidTech Solutions, registered in the Estonian commercial register (äriregister) under number 17006372, VAT number EE102749418, established at Sepapaja tn 6, 15551 Tallinn, Harju maakond, Estonia, reachable at info@voidtechsolutions.com.
• Client / you: the company or self-employed professional that, as a business client, enters into an agreement with us or to whom we make an offer.
• Services: all services we offer, including website subscriptions (Website Start, Groei, Compleet, Webshop and Kluswerk) and smart extras such as the appointment planner, customer management (CRM), AI customer service and content.
• Agreement: any arrangement between us and the client regarding the delivery of services, including these terms and conditions.

Article 2. Applicability

When these terms apply.

• These terms apply to all quotations, offers, agreements and services of Voidtech Solutions OÜ.
• Our services are intended exclusively for business clients (B2B). We do not enter into agreements with consumers; consumer law, including the right of withdrawal and the statutory cooling-off period, therefore does not apply.
• Deviations from these terms are only valid if we have confirmed them in writing (email suffices).
• Any general or purchasing terms of the client are expressly rejected; they do not apply.

Article 3. Offer and formation of the agreement

How an arrangement becomes official.

• All our offers and quotations are without obligation, unless they expressly state a period for acceptance.
• The agreement is formed at the moment the client accepts our offer, for example by taking out a subscription online, confirming a quotation or confirming an assignment by email.
• Obvious mistakes or clerical errors in an offer are not binding on us.

Article 4. Performance of the services

What you can expect from us and what we need from you.

• We perform the agreement to the best of our insight and ability. Our obligation is a best-efforts obligation: we do our utmost to achieve a good result, but we do not guarantee any specific business outcome (such as visitor numbers or revenue).
• The client provides, in good time, all materials, texts, images, access rights and information we reasonably need, and gives the requested cooperation.
• If the client fails to provide required input on time or in full, we may suspend performance, and we are not liable for any resulting delay or costs.
• Any stated planning and delivery dates are indicative and never count as strict deadlines, unless agreed otherwise in writing.
• We may have (parts of) the services carried out by third parties.

Article 5. Prices, invoicing and payment

What it costs and how you pay.

• All amounts are in euros and exclusive of VAT, unless expressly stated otherwise.
• The subscription rates include, among others: Website Start €49 per month, Groei €89 per month, Compleet €139 per month, Webshop from €119 per month and Kluswerk €189 per month, supplemented with any smart extras. Payment can be made monthly or annually.
• For onboarding we charge a one-off start-up fee of €195. This start-up fee is waived (€0) when a full year is paid in advance.
• Payments are processed through Mollie, using among others iDEAL, credit card and direct debit (SEPA) for recurring subscriptions. The client authorises us to collect the subscription amounts by recurring direct debit.
• Invoices are sent by email. With direct debit the amount is collected around the due date; for other payment methods a payment term of 14 days from the invoice date applies, unless stated otherwise.
• In the event of late or failed payment we may, after a reminder, suspend or restrict the service (for example temporarily taking the website offline) until payment is received. The client then owes the statutory commercial interest and reasonable collection and administration costs.

Article 6. Term, renewal and cancellation

How long you are committed and how to stop.

• A subscription has a fixed initial term of one year, counting from the start date.
• After that first year the subscription continues for an indefinite period and can be cancelled monthly, subject to a notice period of one calendar month.
• You can cancel easily by email to info@voidtechsolutions.com.
• In the event of interim cancellation, no refund is given for periods already paid in advance or for one-off start-up fees, except to the extent mandatory law provides otherwise.

Article 7. Intellectual property

Who owns the work.

• The intellectual property rights or rights of use in the work delivered specifically for the client (such as the website content and design) transfer to, or are licensed to, the client after full payment of the amounts due for it.
• The domain is registered in the client's name.
• Our underlying tooling, systems, source code, frameworks, templates and know-how remain the property of us or our licensors; the client acquires no rights in these, not even after termination.
• We may, while respecting confidentiality, use the delivered work as a reference in our portfolio, unless agreed otherwise in writing.

Article 8. Changes and additional work

When the assignment grows or changes.

• If the client wants to extend or change the agreement, we discuss this in advance. Work that falls outside the original arrangement counts as additional work.
• We charge additional work at our applicable rates or at a price agreed in advance. We only carry out additional work after the client's approval.
• Additional work may affect the planning; we are not liable for this.

Article 9. Liability

What we are and are not responsible for.

• Our total liability per event (or series of connected events) is limited to the amount the client actually paid us in the six months preceding the event that caused the damage.
• We are never liable for indirect or consequential damage, including lost profit, missed savings, loss of turnover, reputational damage and loss or corruption of data.
• These limitations do not apply to the extent that the damage results from intent or deliberate recklessness on our part.
• A condition for any right to compensation is that the client reports the damage to us in writing as soon as possible, and no later than 30 days after discovery.

Article 10. Force majeure

When something beyond our control goes wrong.

• In the event of force majeure we are not obliged to perform the agreement and may suspend performance for the duration of the force majeure, without being liable for damages.
• Force majeure includes, among other things, disruptions or outages at hosting or internet suppliers, disruptions at payment providers, cyberattacks, power and network failures, government measures and other circumstances beyond our reasonable control.
• If the force majeure lasts longer than 60 days, both parties may dissolve the agreement in writing for the part not yet performed, without any right to compensation.

Article 11. Confidentiality and data processing

How we handle confidential information and personal data.

• Both parties keep confidential information received from each other secret and use it only to perform the agreement.
• In performing the services we may process personal data on behalf of the client. We do so in accordance with the General Data Protection Regulation (GDPR).
• Where we act as a processor, additional data processing arrangements apply. More information is in our privacy statement: /en/privacy (Dutch: /privacy).

Article 12. Termination and consequences

What happens when you stop.

• On termination of the agreement the client takes their texts along and keeps the domain registered in their name.
• On request we provide, as far as reasonably possible, an export of the available content and data. We may charge reasonable costs for this.
• Our hosting, underlying systems and active services (such as the appointment planner, CRM and AI customer service) stop on termination; these remain our property.
• Obligations that by their nature continue, such as confidentiality and liability, remain in force after termination.

Article 13. Governing law and disputes

We like to keep this simple and fair. Voidtech Solutions OÜ is based in Estonia, so our agreements are in principle governed by Estonian law. Estonia and the Netherlands are both part of the European Union, so you enjoy the same European protection, including the GDPR for your data.

For our Dutch and other EU clients, little changes in practice. The mandatory provisions of your own country that protect you as a client remain fully applicable. So you give up no protection by working with an Estonian company.

• Is something unclear or not to your satisfaction? We always sort it out together first, in good and swift consultation.
• If we truly cannot reach agreement, the dispute may be brought before the competent court, in principle the Harju Maakohus (Harju County Court) in Tallinn, Estonia. Mandatory European and national protection rules continue to apply.

Article 14. Final provisions

The last agreements.

• If a provision of these terms is wholly or partly void or voidable, the remaining provisions remain fully in force. The invalid provision is replaced by a provision that approximates its intent as closely as possible.
• We may amend these terms and conditions. We announce changes in advance; for ongoing agreements they apply from the announced date, unless the client cannot agree to a material change.
• These terms were last updated on 9 July 2026.